How do we do it?
We are constantly asked "How do you have such great prices?". We manage our business closely, that's how. We buy directly from the manufacturers and in large quantities so that we can pass the savings on to our customers!

We sell only new, first rate quality pet grooming products at The Groomer's Mall. We do not provide sharpening services or product repair so there is never a conflict of interest as to how we handle a warranty repair. We want our customers to take full advantage of the warranties purchased with their equipment and that especially relates to the Heritage Lifetime Sharpening Guarantee!

We don't use gimmicks or slight of hand. We have almost 100% of our items in stock at all times and we try to keep our prices the lowest in the industry on all items, all of the time.

So give us a try and find out what makes The Groomer's Mall different from the competition!

Privacy Policy
We do not sell or give away our customers' mailing or e-mail addresses or phone numbers. We may, on occasion, send out our own e-mails containing special offers or pertinent information.

Handling Fees
We do not currently charge any handing fees, regardless of the order size.

Shipping Information 
All of our shipping is handled either by U.S. Postal Service, Fed-Ex or by UPS. US shipping charges generally range between $6.00 - $14.00, depending on the value of the products ordered. Please see
Shipping Rates & Information for more details.

Shipping on International orders is handled based on the most economical shipping method usually via the U. S. Postal Service. Shipping charges are not added by the shopping cart, but are calculated separately. If the shipping charges exceed $19.50 US for Canada or $27.50 US for all other countries, the customer will be notified by e-mail of the shipping charges for their approval before an order is shipped.

Free Shipping Items
The Groomer's Mall offers Free Shipping on select items. When you purchase one of these items, "free shipping" is applied to the entire order no matter how much or what else is ordered.

Free shipping is only available for shipments within the 50 United States.

If the "Free Shipping" item is returned for whatever reason, any credits granted will be less the original actual shipping charges.

Free Shipping Items do not include "signature confirmation". If you would like to secure your delivery with a signature confirmation please contact us at 800-537-7361 to determine the additional charges for signature requirement options. We are not responsible for missing shipments once they are confirmed to have been delivered.

Package Delivery

All packages are shipped with insurance and delivery confirmation at no additional charge to the customer. A signature is not required unless the shipment is over $500.00. Once the carrier leaves the package, it is the customers responsibility to secure the package. If you would like to require a signature to further protect your shipment please contact us at 800-537-7361 and we will discuss the additional options and fees to accommodate your situation. We are not responsible for missing shipments once they are confirmed to have been delivered.

If you receive your package and it is damaged or missing items please contact us immediately so that we can begin a claims process with the carrier. In all cases of claims all packaging must be retained until the issue has been resolved.

Customer Satisfaction
Your satisfaction with the products that you purchase at The Groomer's Mall is very important to us.

We give a 30-day Satisfaction Guarantee on clippers and scissors and thinners. All other products must be new and untested to receive full purchase price credit. If you have purchased a product that is performing as intended but is not working for your needs, please contact us and we will discuss a credit that may be used toward your future purchases at The Groomer's Mall. Shipping charges can not be credited. If an item was originally purchased under a Free Shipping promotion, the original shipping charges will be deducted from any credit issued.

You can rest assured that you will never receive product from The Groomer's Mall that has been purchased and used by another customer.

A restocking fee may be charged at the discretion of The Groomer's Mall.

All sales over 30 days are final