The Groomer's Mall - Policies & Terms

OUR POLICIES & TERMS

How do we do it?
We are constantly asked "How do you have such great prices?". We manage our business closely, that's how. We buy directly from the manufacturers and in large quantities so that we can pass the savings on to our customers!

We sell only new, first rate quality pet grooming products at The Groomer's Mall. We do not provide sharpening services or product repair so there is never a conflict of interest as to how we handle a warranty repair. We want our customers to take full advantage of the warranties purchased with their equipment and that especially relates to the Heritage Lifetime Sharpening Guarantee!

We don't use gimmicks or slight of hand. We have almost 100% of our items in stock at all times and we try to keep our prices the lowest in the industry on all items, all of the time.

So give us a try and find out what makes The Groomer's Mall different from the competition!

Privacy Policy
We do not sell or give away our customers' mailing or e-mail addresses or phone numbers. We may, on occasion, send out our own e-mails containing special offers or pertinent information.

Security
A secured server is used for all on-line orders. Please view our SSL certificate.

Handling Fees
We do not currently charge any handing fees, regardless of the order size.

Shipping Information
All of our shipping is handled either by U.S.Postal Service, Fed-Ex or by UPS. US shipping charges generally range between $6.00 - $14.00, depending on the value of the products ordered. Please see
Shipping Rates & Information for more details.

Shipping on International orders is handled based on the most economical shipping method usually via the U. S. Postal Service. Shipping charges are not added by the shopping cart, but are calculated separately. If the shipping charges exceed $17.50 US for Canada or $25.00 US for all other countries, the customer will be notified by e-mail of the shipping charges for their approval before an order is shipped.

Free Shipping Items
Occasionally, The Groomer's Mall will offer Free Shipping on select items. When your order is placed shipping charges are calculated normally, however, the shipping charges associated with that item are removed prior to your final charged total and shipment. Free shipping is only available for shipments within the 50 United States.

Customer Satisfaction
Your satisfaction with the products that you purchase at The Groomer's Mall is very important to us.

We give a 30-day Satisfaction Guarantee on clippers and scissors and thinners. All other products must be new and untested to receive full purchase price credit. If you have purchased a product that is performing as intended but is not working for your needs, please contact us and we will discuss a credit that may be used toward your future purchases at The Groomer's Mall. Shipping charges can not be credited.

All sales over 30 days are final

Warranty Information
All of our products are warranted against manufacturer's defects (see Manufacturer's warranty information contained with products).

Determination of "defect" will be decided by The Groomer's Mall and/or the manufacturer.

Returns
All returns must include a return authorization number. Please contact us within 30 days for warranty or satisfaction returns, to be sent prepaid to:

The Groomer's Mall
P. O. Box 1706
Midlothian, VA 23113
1-800-537-7361

After 30 days, warranted repair items will usually have to be returned to the manufacturer (see warranty information contained in or on most products).

Notice: We will not give refunds on items that are damaged in shipping when returned. Please obtain adequate shipping insurance with returned items.

Refunds
Refunds for credit card purchases will only be credited to the originally charged card.

Cash or check purchases will be refunded by company check.

Shipping charges are not refundable, except in cases of defective merchandise, then only the original shipping charges will apply.

Returned Checks
Returned check fee is $25.00, for any reason.