OUR POLICIES & TERMS |
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How do we do it? We sell only new, first rate quality pet grooming products at The Groomer's Mall. We don't use gimmicks or slight of hand. We have almost 100% of our items in stock at all times and we try to keep our prices the lowest in the industry on all items, all of the time. So give us a try and find out what makes Groomer's Mall different from the competition!
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Privacy
Policy
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Security
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Minimum Order
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Handling Fees
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Discount Codes |
Shipping
Information Free Shipping
Items Free shipping is only available for shipments within the 48 Contiguous United States and the shipping method used is chosen by the most economical carrier. If the "Free Shipping" item is returned for whatever reason, any credits granted will be less the original actual shipping charges. Free Shipping Items do not include "signature confirmation". If you would like to secure your delivery with a signature confirmation please contact us at 800-537-7361 to determine the additional charges for signature requirement options. We are not responsible for missing shipments once they are confirmed to have been delivered. Package Delivery All packages are shipped with insurance and delivery confirmation at no additional charge to the customer. A signature is not required unless the shipment is over $500.00. Once the carrier leaves the package, it is the customers responsibility to secure the package. If you would like to require a signature to further protect your shipment please contact us at 800-537-7361 and we will discuss the additional options and fees to accommodate your situation. We are not responsible for missing shipments once they are confirmed to have been delivered. If you receive your package and it is damaged or missing items please contact us immediately so that we can begin a claims process with the carrier. In all cases of claims all packaging must be retained until the issue has been resolved. Very often "Missing" items are found in the wrapping paper used to carefully secure the items in the box. Please unwrap all paper to be sure that no items are discarded. |
Customer Satisfaction |
Warranty
Information All of our products are warranted against manufacturer's defects (see Manufacturer's warranty information contained with products). Determination of "defect" will be decided by The Groomer's Mall and/or the manufacturer. |
Returns All returns must include a return authorization number or they will NOT be processed.. Please contact us within 30 days for warranty or satisfaction returns, to be sent prepaid to: Groomer's Mall 1701 Oak Lake Blvd E Midlothian, VA 23112 1-800-537-7361 After 30 days, warranted repair items will usually have to be returned to the manufacturer (see warranty information contained in or on most products). Notice: We will not give refunds on items that are damaged in shipping when returned. Please obtain adequate shipping insurance with returned items. |
Refunds Refunds for credit card purchases will only be credited to the originally charged card. Cash or check purchases will be refunded by company check. Shipping charges are not refundable, except in cases of defective merchandise, then only the original shipping charges will apply. |
Returned
Checks Returned check fee is $50.00, for any reason. |
International Customers We greatly value our International customers. We ship all over the world, everyday. Over the years, we have developed many great relationships across the oceans. In recent years, International fraud has become very common. To prevent fraud, but still continue to service our many international customers we now require that for your first order with us, you must provide proper documentation matching your photo identification with your credit card. We can accept this information by fax or e-mail. This allows us to see that you have your card and that it is indeed you. We appreciate your patience and understanding in this matter. Once we have processed your first order. Subsequent orders to the same shipping address will be processed without delay. If you have any questions concerning International shipments please e-mail info@groomersmall.com |
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